Shipping policy

Shipping Policy for Shop Troy’s

Effective Date: June 2025

Thank you for shopping at Troy’s! We are committed to delivering your orders swiftly and efficiently within the United States, while ensuring compliance with state regulations regarding CBD products.

Processing Time

  • All orders are processed within 1-2 business days.

  • Orders are not processed or shipped on weekends or holidays.

Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.

  • Delivery times for economy shipping typically range from 2-7 business days, depending on your location.

CBD Shipping Restrictions

  • CBD products can only be shipped to states where CBD is legally permitted.

  • If your state does not allow CBD shipments, your order will be canceled and refunded accordingly.

  • Customers are responsible for ensuring compliance with their local and state laws regarding CBD purchases.

Shipment Confirmation & Order Tracking

  • You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s).

  • Tracking numbers will be active within 24 hours.

Damages

  • Shop Troy’s is not liable for any products damaged or lost during shipping.

  • If you receive a damaged order, please contact the shipment carrier or our support team directly to file a claim.

Returns Policy

  • Our return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer a refund or exchange.

  • CBD products are non-returnable and non-refundable.

Contact Us

For any questions or further assistance, feel free to contact us at info@shoptroys.com.